The daily operations, run for you.

Back office and front office, on your premises or fully remote, inside the systems you already use. Pick one process to start with, or hand us the whole flow.

Hand us a process

Technology

1 area

AI agents, automation & development

AI agents and automations that take the repetitive work, and the software and integrations behind them.10 services included · 6 written procedures

What’s included

AI agents for sales and operations teams
Workflow automation for repetitive tasks
ERP, CRM and e-commerce system integration (APIs and connectors)
Data migration between ERP and CRM platforms
System implementation support and user adoption
Custom development of internal tools, portals and dashboards
Deployment, release management and environment setup
Cloud hosting, monitoring and maintenance
Application support, bug fixing and updates
Technical documentation and user training

Order to cash

4 areas

Order management

From the moment an order arrives to the moment it ships.8 services included · 4 written procedures

What’s included

Order intake from email, portals, EDI and marketplaces
Order entry and validation in your ERP
Order confirmations to customers
Credit and payment checks before release
Backorders and partial deliveries
Order status tracking and updates
Order changes and cancellations
Daily order backlog report

Invoicing & billing

Invoices out on time, supplier invoices in and matched.8 services included · 5 written procedures

What’s included

Sales invoice issuing
e-Factura submission and status monitoring
Credit notes and invoice corrections
Supplier invoice registration and 3-way matching
Payment reminders and dunning
Cash allocation and customer account reconciliation
Recurring and subscription billing
Invoice queries from customers and suppliers

Customer support

One support desk for your customers, on every channel they use.8 services included · 6 written procedures

What’s included

Live chat and WhatsApp support
Phone support, inbound and outbound
Email support and ticketing
Order status requests
Complaints handling
Returns and RMA management
Customer satisfaction follow-ups
Support knowledge base and reply templates

E-commerce operations

Your online store and marketplaces, run day to day.7 services included · 3 written procedures

What’s included

Product listings and content upload
Marketplace order management (eMAG, Amazon and others)
Price and stock sync across channels
Promotion and voucher setup
Marketplace messages and reviews
Returns and refunds processing
Courier integration issue handling

Supply chain

3 areas

Inventory & stock

Stock that is right in the system and right on the shelf.7 services included · 5 written procedures

What’s included

Stock level monitoring and alerts
Reorder points and replenishment proposals
Stock reconciliation, ERP against physical
Cycle counts and annual inventory support
Batch, lot and expiry date tracking
Slow-moving and obsolete stock reports
Stock adjustments with a full audit trail

Goods in & out

Every receipt, dispatch and return documented and matched.7 services included · 6 written procedures

What’s included

Goods receipts (NIR) processing
Supplier deliveries matched against purchase orders
Dispatch documents and delivery notes
Carrier booking and shipment tracking
Returns receipt and restocking
Transfers between warehouses and locations
Proof of delivery collection and filing

Procurement & suppliers

Purchasing admin from requisition to delivery.7 services included · 4 written procedures

What’s included

Purchase requisitions and purchase orders
Supplier price and lead time follow-up
Supplier onboarding and master data
Delivery chasing and expediting
Supplier performance tracking
Purchase price variance reports
Supplier contract and agreement register

Data & reporting

3 areas

Master data, ERP & CRM

Clean customer, supplier and product data behind every process.7 services included · 4 written procedures

What’s included

Customer, supplier and product master data
Price lists and discount conditions
Data cleansing and deduplication
CRM pipeline and activity hygiene
User access requests and role administration
Data migration support
Master data change control

Reporting & analytics

The numbers you need, on time, without rebuilding them by hand.7 services included · 4 written procedures

What’s included

Daily and weekly operations dashboards
KPI definition and tracking
Sales and margin reports
Stock and working capital reports
SLA and service level reports
Month-end operational close support
Ad-hoc analysis in Excel and Power BI

Documents & archives

Every document findable in seconds, and ready for audit.6 services included · 4 written procedures

What’s included

Physical and digital archiving
Document scanning and indexing
Retention schedules and destruction logs
Contract and document register
Audit document preparation
Shared drive structure and naming standards

Office & advisory

3 areas

Front office

The first contact your customers and visitors have with you.6 services included · 3 written procedures

What’s included

Reception and first-line contact
Call answering and routing
Appointment and calendar management
Visitor and courier management
Customer onboarding and account setup
Quote and offer preparation support

Back office & administration

The admin work that keeps a company running.7 services included

What’s included

Data entry and document processing
Expense and receipt processing
Timesheet and HR admin support
Fleet and asset registers
Office supplies and vendor admin
Internal requests and helpdesk triage
Management reporting packs

Process consulting & cost cutting

A deep dive into how your operations run, and what they cost.8 services included · 4 written procedures

What’s included

Operational assessment and deep dive
As-is and to-be process mapping
Cost per process analysis
Standard operating procedures (SOPs)
Automation opportunities and quick wins
ERP & CRM workflow optimization
Headcount and capacity planning
Continuous improvement reviews

Where the cost hides.

Most operational cost is not in one big problem. It is in small things done twice, late, or by whoever is free.

Where it hides	What we change	What you get
Orders typed twice, once from the email and again in the ERP	One intake flow: entered once, checked once	Fewer errors, faster dispatch
Stock that is right on paper and wrong on the shelf	Regular reconciliations and cycle counts with an audit trail	Fewer stock-outs and write-offs
Invoices issued late or corrected after the fact	Invoicing tied to dispatch, e-Factura checked every day	Faster cash collection
Customer questions answered by whoever is free	One support desk with ticketing and response targets	Consistent answers, fewer escalations
Reports rebuilt by hand every month	Standard dashboards fed from your systems	Decisions on current numbers
Processes that stop when one person is away	A written procedure for every process, with backup cover	Continuity, whoever is in the office

On site, remote, or both.

On-site

A team at your premises, working with your people every day.

Remote

A fully remote team in your systems. Dedicated, or shared capacity.

Hybrid

Both, plus interim and peak-season cover. Start with a pilot on one process.

Built for companies that move goods and serve customers.

E-commerceDistribution & wholesaleRetailFMCG & food supplementsManufacturingLogistics & 3PLIT & software resellersPharma & health productsProfessional services

Start with one process.

Tell us which one. If it does not fit any area above, tell us anyway.

Start on WhatsApp