AI agents · Workflow automation · Back & front office
INNEN Support takes over the daily operational work - orders, stock, goods in and out, invoicing, customer support, documents and archives - and automates the repetitive part with AI agents and workflow automation. Every process becomes standardized, measurable and cost-efficient. Back office and front office, on your premises or fully remote.
We take over your daily operations and automate the repetitive part. AI agents handle routine questions and tasks, automations move data between your systems, and a person stays in control of every step.
Agents that find information in your ERP, CRM and documents, answer routine questions and take repetitive tasks off your sales and operations teams.
Order intake, data entry, reconciliations and reports that run on their own, with checks built in and a person alerted when something does not match.
ERP, CRM and e-commerce platforms connected and data migrated, so information is entered once and stays consistent everywhere.
Custom tools, dashboards and portals, deployed in your environment and supported by the team that runs your processes.
INNEN Support is a Romanian operational support company with more than 10 years of hands-on experience in operations management, business administration, ERP & CRM-driven workflows and process optimization.
We plug into the systems you already use and take ownership of the daily work, on your premises or fully remote, so your people can focus on customers and growth.
Pick one process or hand us the whole operation. Each service runs on a written procedure, with clear targets and a weekly report.
AI agents and automations that take the repetitive work, and the software and integrations behind them.
Includes AI agents for sales and operations teams, workflow automation, ERP and CRM integration, data migration, custom development, deployment, hosting and ongoing support.
From the moment an order arrives to the moment it ships.
Includes order intake from email, portals, EDI and marketplaces, ERP entry and validation, confirmations, backorders, changes and cancellations.
Stock that is right in the system and right on the shelf.
Includes stock monitoring, replenishment proposals, reconciliations, cycle counts, batch and expiry tracking, slow-moving stock reports.
Every receipt, dispatch and return documented and matched.
Includes goods receipts (NIR), PO matching, delivery notes, carrier booking and tracking, transfers, returns and proof of delivery.
Invoices out on time, supplier invoices in and matched.
Includes sales invoices, e-Factura submission and monitoring, credit notes, 3-way matching, payment reminders and account reconciliation.
One support desk for your customers, on every channel they use.
Includes order status requests, complaints, returns and RMA, satisfaction follow-ups and front office customer relations.
Every document findable in seconds, and ready for audit.
Includes physical and digital archiving, scanning and indexing, retention schedules, contract registers and audit preparation.
Clean customer, supplier and product data behind every process.
Includes master data maintenance, price lists, cleansing and deduplication, CRM hygiene, user access administration and migrations.
The numbers you need, on time, without rebuilding them by hand.
Includes daily and weekly dashboards, KPI tracking, sales, margin and stock reports, month-end support, Excel and Power BI.
A deep dive into how your operations run, and what they cost.
Includes operational assessment, as-is and to-be process mapping, cost per process, SOPs, automation quick wins and ERP & CRM workflow optimization.
The full catalogue lists 109 services in 15 areas, from order entry to peak-season cover. Search it by keyword.
Most operational cost hides in rework, double entry and knowledge that lives in one person's head. We find it, write the fix into a procedure and measure the result every week.
| Where the cost hides | What we change | What you get |
|---|---|---|
| Orders typed twice, once from the email and again in the ERP | One intake flow: entered once, checked once | Fewer errors, faster dispatch |
| Stock that is right on paper and wrong on the shelf | Regular reconciliations and cycle counts with an audit trail | Fewer stock-outs and write-offs |
| Invoices issued late or corrected after the fact | Invoicing tied to dispatch, e-Factura checked every day | Faster cash collection |
| Customer questions answered by whoever is free | One support desk with ticketing and response targets | Consistent answers, fewer escalations |
| Reports rebuilt by hand every month | Standard dashboards fed from your systems | Decisions on current numbers |
| Processes that stop when one person is away | A written procedure for every process, with backup cover | Continuity, whoever is in the office |
Start with an operational assessment: we map your processes, measure the cost of each one and show you where the savings are before you commit to anything.
Ask for an assessmentYour operations keep running while we learn them. Nothing goes live until the results match yours and you sign off.
We interview your teams, shadow real work and measure volumes, errors and cost per process.
About 2 weeksEach process becomes a written procedure with triggers, steps, controls, KPIs and owners on both sides.
Per processNamed accounts in your ERP, CRM and tools, with only the access each procedure needs.
Before the first runWe work alongside your team and compare results daily. Go-live happens only on your approval.
1-2 weeks per processWe own the process, report on KPIs every week and bring you improvements every month.
OngoingWe agree the targets with you at the start and report against them every week, so the value is visible, not promised.
Less rework and double entry means each order, invoice and ticket costs less to process.
Controls built into every procedure catch mistakes before they reach a customer or a supplier.
Orders move to dispatch sooner and invoices go out on time, so cash comes in sooner.
Add capacity for growth or peak season without hiring and training a new team.
Weekly KPI reports show volumes, accuracy and response times for every process we run.
Written procedures and backup cover mean work continues when people are away or leave.
If your business runs on orders, stock and invoices, our procedures fit it with light adaptation.
Companies that trust us with their daily operations, in their own words.
Working with Innen Support has been instrumental in strengthening our global catalogue operations and advancing our system integration initiatives. Their team has been actively involved in system integration, system adoption, and data migration across our CRM and ERP platforms, helping improve alignment between systems and ensuring greater consistency in information flows across our operations.
PartnerWorking with Innen Support has been instrumental in strengthening our global catalogue operations and advancing our system integration initiatives. Their team has been actively involved in system integration, system adoption, and data migration across our CRM and ERP platforms, helping improve alignment between systems and ensuring greater consistency in information flows across our operations.
Innen Support has also played an important role in establishing and maintaining a structured global catalogue, improving product data consistency, and supporting the standardisation of processes across regions. Their hands-on approach, attention to detail, and understanding of complex operational environments have helped simplify our day-to-day activities, improve workflows, and enhance the reliability of our reporting.
In addition, Innen Support has contributed to the development of AI agents that support the daily activities of our Sales and operational teams. These solutions help automate repetitive tasks, improve access to information, and increase operational efficiency, allowing our teams to dedicate more time to higher-value activities.
We value Innen Support as a trusted operational partner that combines technical understanding, process expertise, and a forward-looking approach to automation. Their ability to adapt to our evolving business needs and contribute to initiatives across multiple functions has made them a valuable partner in our ongoing operational improvement journey.
Partner
As the founder of Biotiful Brands, I've learned that growing a business means knowing what to keep close and what to trust to the right partner. Since we started working with INNEN Support, they have taken care of everything on the operational side: deliveries, invoicing, chat and call support, as well as the relationships with our suppliers and distributors. Truly everything.
PartnerAs the founder of Biotiful Brands, I've learned that growing a business means knowing what to keep close and what to trust to the right partner. Since we started working with INNEN Support, they have taken care of everything on the operational side: deliveries, invoicing, chat and call support, as well as the relationships with our suppliers and distributors. Truly everything.
What impresses me most is their promptness and reliability. From the day our collaboration began, my worries about deliveries and invoices simply disappeared. Everything is managed seamlessly and kept up to date, every single day, so I no longer have to chase details or double-check what's been done.
I used to believe that operations, especially the important ones, should always stay in-house. Working with INNEN Support completely changed my perspective, and outsourcing our operations was the best decision I could have made. Since partnering with them, I finally have the time and peace of mind to pour my heart into what I love most: creating new non-toxic products and sharing a cleaner, kinder way of living with the people who trust us.
Trabajar con Innen Support ha sido una experiencia muy positiva. Valoramos especialmente su flexibilidad, profesionalismo y capacidad para adaptarse a las particularidades de nuestro negocio en Latinoamérica. Encontrar un partner que combine servicios operativos de soporte de calidad con disponibilidad lingüística y un conocimiento real de las necesidades y dinámicas de cada mercado marca una gran diferencia. Su comunicación ágil, enfoque práctico y compromiso nos permiten trabajar de manera más eficiente y con mayor confianza. Recomendamos Innen Support a las empresas que buscan un partner de confianza, flexible y atento a las particularidades de su negocio.
In Spanish · English translation in the full story
PartnerTrabajar con Innen Support ha sido una experiencia muy positiva. Valoramos especialmente su flexibilidad, profesionalismo y capacidad para adaptarse a las particularidades de nuestro negocio en Latinoamérica. Encontrar un partner que combine servicios operativos de soporte de calidad con disponibilidad lingüística y un conocimiento real de las necesidades y dinámicas de cada mercado marca una gran diferencia. Su comunicación ágil, enfoque práctico y compromiso nos permiten trabajar de manera más eficiente y con mayor confianza. Recomendamos Innen Support a las empresas que buscan un partner de confianza, flexible y atento a las particularidades de su negocio.
English translation
Working with Innen Support has been a very positive experience. We especially value their flexibility, professionalism and ability to adapt to the particularities of our business in Latin America. Finding a partner that combines quality operational support services with language availability and real knowledge of the needs and dynamics of each market makes a big difference. Their agile communication, practical approach and commitment allow us to work more efficiently and with greater confidence. We recommend Innen Support to companies looking for a trustworthy, flexible partner that pays attention to the particularities of their business.
PartnerOne conversation is enough to see what we can take over, how we would run it and what it would save you.