Service catalogue

AI agents, automation and the software behind your operations.

• AI agents for sales and operations teams
• Workflow automation for repetitive tasks
• ERP, CRM and e-commerce system integration (APIs and connectors)
• Data migration between ERP and CRM platforms
• System implementation support and user adoption
• Custom development of internal tools, portals and dashboards
• Deployment, release management and environment setup
• Cloud hosting, monitoring and maintenance
• Application support, bug fixing and updates
• Technical documentation and user training

From order intake to shipment, on every sales channel.

• Order intake from email, portals, EDI and marketplaces
• Order entry and validation in your ERP
• Order confirmations to customers
• Credit and payment checks before release
• Backorders and partial deliveries
• Order status tracking and updates
• Order changes and cancellations
• Daily order backlog report

Stock that matches between the system and the shelf.

• Stock level monitoring and alerts
• Reorder points and replenishment proposals
• Stock reconciliation, ERP against physical
• Cycle counts and annual inventory support
• Batch, lot and expiry date tracking
• Slow-moving and obsolete stock reports
• Stock adjustments with a full audit trail

Every movement of goods documented and matched.

• Goods receipts (NIR) processing
• Supplier deliveries matched against purchase orders
• Dispatch documents and delivery notes
• Carrier booking and shipment tracking
• Returns receipt and restocking
• Transfers between warehouses and locations
• Proof of delivery collection and filing

Invoices out on time, supplier invoices in and matched.

• Sales invoice issuing
• e-Factura submission and status monitoring
• Credit notes and invoice corrections
• Supplier invoice registration and 3-way matching
• Payment reminders and dunning
• Cash allocation and customer account reconciliation
• Recurring and subscription billing
• Invoice queries from customers and suppliers

One support desk for your customers, on every channel.

• Live chat and WhatsApp support
• Phone support, inbound and outbound
• Email support and ticketing
• Order status requests
• Complaints handling
• Returns and RMA management
• Customer satisfaction follow-ups
• Support knowledge base and reply templates

The first contact your customers and visitors have with you.

• Reception and first-line contact
• Call answering and routing
• Appointment and calendar management
• Visitor and courier management
• Customer onboarding and account setup
• Quote and offer preparation support

Purchasing admin from requisition to delivery.

• Purchase requisitions and purchase orders
• Supplier price and lead time follow-up
• Supplier onboarding and master data
• Delivery chasing and expediting
• Supplier performance tracking
• Purchase price variance reports
• Supplier contract and agreement register

Every document findable, and ready for audit.

• Physical and digital archiving
• Document scanning and indexing
• Retention schedules and destruction logs
• Contract and document register
• Audit document preparation
• Shared drive structure and naming standards

Clean data behind every process.

• Customer, supplier and product master data
• Price lists and discount conditions
• Data cleansing and deduplication
• CRM pipeline and activity hygiene
• User access requests and role administration
• Data migration support
• Master data change control

The numbers you need, on time.

• Daily and weekly operations dashboards
• KPI definition and tracking
• Sales and margin reports
• Stock and working capital reports
• SLA and service level reports
• Month-end operational close support
• Ad-hoc analysis in Excel and Power BI

A deep dive into how your operations run and what they cost.

• Operational assessment and deep dive
• As-is and to-be process mapping
• Cost per process analysis
• Standard operating procedures (SOPs)
• Automation opportunities and quick wins
• ERP & CRM workflow optimization
• Headcount and capacity planning
• Continuous improvement reviews

The admin work that keeps a company running.

• Data entry and document processing
• Expense and receipt processing
• Timesheet and HR admin support
• Fleet and asset registers
• Office supplies and vendor admin
• Internal requests and helpdesk triage
• Management reporting packs

Your online store and marketplaces, run day to day.

• Product listings and content upload
• Marketplace order management (eMAG, Amazon and others)
• Price and stock sync across channels
• Promotion and voucher setup
• Marketplace messages and reviews
• Returns and refunds processing
• Courier integration issue handling

How we work with you: on-site, remote or both.

• On-site team at your premises
• Fully remote team
• Hybrid, on-site and remote
• Dedicated team or shared capacity
• Pilot on one process before scaling
• Interim and peak-season cover