Working with Innen Support has been instrumental in strengthening our global catalogue operations and advancing our system integration initiatives. Their team has been actively involved in system integration, system adoption, and data migration across our CRM and ERP platforms, helping improve alignment between systems and ensuring greater consistency in information flows across our operations.
Innen Support has also played an important role in establishing and maintaining a structured global catalogue, improving product data consistency, and supporting the standardisation of processes across regions. Their hands-on approach, attention to detail, and understanding of complex operational environments have helped simplify our day-to-day activities, improve workflows, and enhance the reliability of our reporting.
In addition, Innen Support has contributed to the development of AI agents that support the daily activities of our Sales and operational teams. These solutions help automate repetitive tasks, improve access to information, and increase operational efficiency, allowing our teams to dedicate more time to higher-value activities.
We value Innen Support as a trusted operational partner that combines technical understanding, process expertise, and a forward-looking approach to automation. Their ability to adapt to our evolving business needs and contribute to initiatives across multiple functions has made them a valuable partner in our ongoing operational improvement journey.
We run your operations. And automate them.
Orders, stock, goods in and out, invoicing and e-Factura, customer support, documents. Our team takes over the daily work, and AI agents take the repetitive part.
- 10+ years of operational expertise
- On your premises or fully remote
- Working worldwide
What do you want off your plate?
Pick an area. See what we take over, and what we automate.
We take over
- Building AI agents for your sales and operations teams
- Workflow automation for repetitive tasks
- ERP, CRM and e-commerce integration
- Deployment, hosting and ongoing support
We automate
- Answers from your ERP, CRM and documents
- Order intake, data entry, reconciliations and reports
- Drafts prepared for a person to approve
Where the cost hides
The same questions and the same data entry, done by hand every day
You get
Hours saved and accuracy, reported every month
We take over
- Order intake from email, portals, EDI and marketplaces
- ERP entry and validation
- Confirmations, backorders, changes and cancellations
- Daily order backlog report
We automate
- Orders read once and entered once in the ERP
- Price and credit checks on every order
- Order status answers for your sales team
Where the cost hides
Orders typed twice, once from the email and again in the ERP
You get
Fewer errors, faster dispatch
We take over
- Stock monitoring and replenishment proposals
- Reconciliations and cycle counts
- Batch and expiry tracking
- Slow-moving stock reports
We automate
- System stock compared with warehouse movements every day
- Stock lookups answered by an agent
- Reorder proposals prepared for approval
Where the cost hides
Stock that is right on paper and wrong on the shelf
You get
Fewer stock-outs and write-offs
We take over
- Goods receipts (NIR) and PO matching
- Delivery notes, carrier booking and tracking
- Transfers and returns
- Proof of delivery
We automate
- Receipts matched against purchase orders
- Discrepancies flagged to a person the same day
Where the cost hides
Receipts and dispatches recorded late, or not matched at all
You get
Every movement documented and matched
We take over
- Sales invoices and credit notes
- e-Factura submission and monitoring
- Supplier invoices with 3-way matching
- Payment reminders and account reconciliation
We automate
- e-Factura status checked every day
- Invoices matched with receipts and payments
- Delivered-not-invoiced report every morning
Where the cost hides
Invoices issued late or corrected after the fact
You get
Faster cash collection
We take over
- Live chat and WhatsApp
- Phone, inbound and outbound
- Email and ticketing
- Complaints, returns and RMA
We automate
- Routine questions answered by an agent, starting with order status
- Every request logged as a ticket with a response target
Where the cost hides
Customer questions answered by whoever is free
You get
Consistent answers, fewer escalations
We take over
- Physical and digital archiving
- Scanning and indexing
- Retention schedules and contract registers
- Audit preparation
We automate
- Documents registered and linked to their ERP transaction
- Search across the archive in seconds
Where the cost hides
Documents that take an afternoon to find when an auditor asks
You get
Every document findable, and ready for audit
We take over
- Product, customer and supplier data
- Price lists, discounts and conditions
- Cleansing and deduplication
- User access administration
We automate
- Duplicate checks before a record is created
- Mandatory fields enforced on every record
Where the cost hides
The same customer three times in the CRM, with three different prices
You get
Clean data behind every process
We take over
- Daily and weekly dashboards
- KPI tracking
- Sales, margin and stock reports
- Month-end support, Excel and Power BI
We automate
- Dashboards fed straight from your systems
- The daily operations report, ready every morning
Where the cost hides
Reports rebuilt by hand every month
You get
Decisions on current numbers
Every area runs on written procedures, 71 in total.See the procedure library
AI agents take the repetitive work. People approve what matters.
Agents that find information in your ERP, CRM and documents, answer routine questions and prepare the next step. Every action they take is logged, and anything outside the agreed limits waits for a person.
- AI agents for your teamsAnswers and tasks off your sales and operations teams.
- Workflow automationOrder intake, data entry, reconciliations and reports that run on their own.
- Integration & dataERP, CRM and e-commerce connected, data entered once.
- Development & deploymentCustom tools, dashboards and portals, supported by the team that runs your processes.
Connected to ERP and stockExample conversation
- Quantity
- 300 units
- Ships
- Tomorrow, main warehouse
- Arrives
- Thursday
- FindWe measure where the time goes in each process.
- AutomateA rule, a script or an AI agent takes the repetitive part.
- Stay in controlPeople approve what matters. Every action is logged.
- MeasureHours saved and accuracy, reported every month.
And the daily operations behind it.
An extension of your team, not another vendor. We work inside the systems you already use, on your premises or fully remote.
- Order managementFrom the moment an order arrives to the moment it ships.
- Inventory & stockStock that is right in the system and right on the shelf.
- Goods in & outEvery receipt, dispatch and return documented and matched.
- Invoicing & e-FacturaInvoices out on time, supplier invoices in and matched.
- Customer supportOne support desk for your customers, on every channel they use.
- Documents & archivesEvery document findable in seconds, and ready for audit.
- Master data, ERP & CRMClean customer, supplier and product data behind every process.
- Reporting & analyticsThe numbers you need, on time, without rebuilding them by hand.
In our partners’ words.
4 partners, very different jobs. Their words in full, published with their approval.
As the founder of Biotiful Brands, I've learned that growing a business means knowing what to keep close and what to trust to the right partner. Since we started working with INNEN Support, they have taken care of everything on the operational side: deliveries, invoicing, chat and call support, as well as the relationships with our suppliers and distributors. Truly everything.
What impresses me most is their promptness and reliability. From the day our collaboration began, my worries about deliveries and invoices simply disappeared. Everything is managed seamlessly and kept up to date, every single day, so I no longer have to chase details or double-check what's been done.
I used to believe that operations, especially the important ones, should always stay in-house. Working with INNEN Support completely changed my perspective, and outsourcing our operations was the best decision I could have made. Since partnering with them, I finally have the time and peace of mind to pour my heart into what I love most: creating new non-toxic products and sharing a cleaner, kinder way of living with the people who trust us.
Trabajar con Innen Support ha sido una experiencia muy positiva. Valoramos especialmente su flexibilidad, profesionalismo y capacidad para adaptarse a las particularidades de nuestro negocio en Latinoamérica. Encontrar un partner que combine servicios operativos de soporte de calidad con disponibilidad lingüística y un conocimiento real de las necesidades y dinámicas de cada mercado marca una gran diferencia. Su comunicación ágil, enfoque práctico y compromiso nos permiten trabajar de manera más eficiente y con mayor confianza. Recomendamos Innen Support a las empresas que buscan un partner de confianza, flexible y atento a las particularidades de su negocio.
Working with Innen Support has been a very positive experience. We especially value their flexibility, professionalism and ability to adapt to the particularities of our business in Latin America. Finding a partner that combines quality operational support services with language availability and real knowledge of the needs and dynamics of each market makes a big difference. Their agile communication, practical approach and commitment allow us to work more efficiently and with greater confidence. We recommend Innen Support to companies looking for a trustworthy, flexible partner that pays attention to the particularities of their business.
Innen Support stands out as a valuable business partner, combining professionalism, flexibility and a strong understanding of business operations. We particularly appreciate their ability to understand business needs and deliver tailored solutions that help organizations improve efficiency, streamline processes and enhance their overall performance.
Their expertise spans operational support, customer management, customer experience and wellbeing, business process optimization, administrative support and automation. This comprehensive approach brings significant value to organizations looking to strengthen their operations, improve customer relationships and build more efficient business environments.
We especially value their hands-on approach, responsive communication and ability to work with international teams, adapting to different markets, business cultures and operational requirements.
We highly recommend Innen Support to companies looking for a reliable partner that combines operational expertise, customer-focused solutions and a forward-thinking approach to business efficiency and growth.
How we take over a process.
Nothing changes overnight. We learn your work, write it down, run it next to your team, and go live only when you say so.
- 1
Assess
We interview your teams, shadow real work and measure volumes, errors and cost per process.
About 2 weeks - 2
Map & write
Each process becomes a written procedure with triggers, steps, controls, KPIs and owners on both sides.
Per process - 3
Set up
Named accounts in your ERP, CRM and tools, with only the access each procedure needs.
Before the first run - 4
Run in parallel
We work alongside your team and compare results daily. Go-live happens only on your approval.
1-2 weeks per process · go-live on your approval - 5
Run & improve
We own the process, report on KPIs every week and bring you improvements every month.
Ongoing
Which process takes most of your week?
Tell us on WhatsApp. We start with a free operational assessment and show you what we would take over, and what we would automate.