AI agents, automation & development
10 servicesAI agents, automation and the software behind your operations.
- AI agents for sales and operations teams
- Workflow automation for repetitive tasks
- ERP, CRM and e-commerce system integration (APIs and connectors)
- Data migration between ERP and CRM platforms
- System implementation support and user adoption
- Custom development of internal tools, portals and dashboards
- Deployment, release management and environment setup
- Cloud hosting, monitoring and maintenance
- Application support, bug fixing and updates
- Technical documentation and user training
Order management
8 servicesFrom order intake to shipment, on every sales channel.
- Order intake from email, portals, EDI and marketplaces
- Order entry and validation in your ERP
- Order confirmations to customers
- Credit and payment checks before release
- Backorders and partial deliveries
- Order status tracking and updates
- Order changes and cancellations
- Daily order backlog report
Inventory & stock
7 servicesStock that matches between the system and the shelf.
- Stock level monitoring and alerts
- Reorder points and replenishment proposals
- Stock reconciliation, ERP against physical
- Cycle counts and annual inventory support
- Batch, lot and expiry date tracking
- Slow-moving and obsolete stock reports
- Stock adjustments with a full audit trail
Warehouse & goods flow
7 servicesEvery movement of goods documented and matched.
- Goods receipts (NIR) processing
- Supplier deliveries matched against purchase orders
- Dispatch documents and delivery notes
- Carrier booking and shipment tracking
- Returns receipt and restocking
- Transfers between warehouses and locations
- Proof of delivery collection and filing
Invoicing & billing
8 servicesInvoices out on time, supplier invoices in and matched.
- Sales invoice issuing
- e-Factura submission and status monitoring
- Credit notes and invoice corrections
- Supplier invoice registration and 3-way matching
- Payment reminders and dunning
- Cash allocation and customer account reconciliation
- Recurring and subscription billing
- Invoice queries from customers and suppliers
Customer support
8 servicesOne support desk for your customers, on every channel.
- Live chat and WhatsApp support
- Phone support, inbound and outbound
- Email support and ticketing
- Order status requests
- Complaints handling
- Returns and RMA management
- Customer satisfaction follow-ups
- Support knowledge base and reply templates
Front office
6 servicesThe first contact your customers and visitors have with you.
- Reception and first-line contact
- Call answering and routing
- Appointment and calendar management
- Visitor and courier management
- Customer onboarding and account setup
- Quote and offer preparation support
Procurement & vendors
7 servicesPurchasing admin from requisition to delivery.
- Purchase requisitions and purchase orders
- Supplier price and lead time follow-up
- Supplier onboarding and master data
- Delivery chasing and expediting
- Supplier performance tracking
- Purchase price variance reports
- Supplier contract and agreement register
Documents & archives
6 servicesEvery document findable, and ready for audit.
- Physical and digital archiving
- Document scanning and indexing
- Retention schedules and destruction logs
- Contract and document register
- Audit document preparation
- Shared drive structure and naming standards
Master data, ERP & CRM
7 servicesClean data behind every process.
- Customer, supplier and product master data
- Price lists and discount conditions
- Data cleansing and deduplication
- CRM pipeline and activity hygiene
- User access requests and role administration
- Data migration support
- Master data change control
Reporting & analytics
7 servicesThe numbers you need, on time.
- Daily and weekly operations dashboards
- KPI definition and tracking
- Sales and margin reports
- Stock and working capital reports
- SLA and service level reports
- Month-end operational close support
- Ad-hoc analysis in Excel and Power BI
Process consulting & cost cutting
8 servicesA deep dive into how your operations run and what they cost.
- Operational assessment and deep dive
- As-is and to-be process mapping
- Cost per process analysis
- Standard operating procedures (SOPs)
- Automation opportunities and quick wins
- ERP & CRM workflow optimization
- Headcount and capacity planning
- Continuous improvement reviews
Back office & administration
7 servicesThe admin work that keeps a company running.
- Data entry and document processing
- Expense and receipt processing
- Timesheet and HR admin support
- Fleet and asset registers
- Office supplies and vendor admin
- Internal requests and helpdesk triage
- Management reporting packs
E-commerce operations
7 servicesYour online store and marketplaces, run day to day.
- Product listings and content upload
- Marketplace order management (eMAG, Amazon and others)
- Price and stock sync across channels
- Promotion and voucher setup
- Marketplace messages and reviews
- Returns and refunds processing
- Courier integration issue handling
Delivery models
6 servicesHow we work with you: on-site, remote or both.
- On-site team at your premises
- Fully remote team
- Hybrid, on-site and remote
- Dedicated team or shared capacity
- Pilot on one process before scaling
- Interim and peak-season cover
No service matches "".
If a company does it every day, we can probably take it over. Ask us on WhatsApp and describe the task in a sentence.
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